Know exactly where your printer is, every step of the way.
No more calling to ask for updates. Enter your Job Order number and phone number any time
to see your printer's current stage and the technician's findings. Approve or decline
repairs right from your phone.
Our technician runs a full diagnostic on your unit.
2
Your Decision
We list the parts needed and the cost. You approve the repair or request a pull-out. If you pull out, you only pay the check-up fee.
3
In Repair
Once approved, our technician gets to work right away.
4
For Release
Repair's done. Your printer is ready and waiting for pickup.
5
Released
Your printer is back in your hands. Job complete.
Frequently Asked Questions
Just the Job Order (JO) number from your receipt and the phone number you gave us at drop-off.
Yes. Once your unit reaches "Pending Approval," the tracking page shows an Approve Repair / Decline & Pull-Out choice you can tap right there. If you pull out, you only pay the check-up fee you already paid at drop-off.
Check the tracking page any time. Status updates as soon as our technician or front desk makes a change.
Give us a call or visit the shop with your name and phone number and we can look it up for you.